Terms and Conditions Update

Betable Limited Terms and Conditions

These Terms will take effect from 00:01am on 30^th January 2026. Continued use after the effective date will constitute acceptance of the updated Terms.

1. Introduction and documents that form the Terms

1.1 By opening an account and using our Websites, apps, betting, gaming or gambling services, you enter a binding agreement with Betable.

1.2 The following documents form part of these Terms and are incorporated by reference:

Sportsbook and Esports Betting Rules
Bonus and Promotions Terms
Safer Gambling
Game specific rules available within each casino game via the help or information menu

1.3 If a Game Rule, Sports Rule or Promotion conflicts with these Terms, these Terms will prevail unless the sport or game rule expressly states otherwise for that sport or game.

1.4 Defined terms used in these Terms include:

Transactions: bets, wagers, stakes or similar transactions placed using the Services.
Permitted Jurisdiction(s): the United Kingdom and any other jurisdictions we list on our Websites from time to time as eligible for account registration and use.
Net deposit position: your deposits minus your withdrawals on an account.
Net deposits: your deposits minus your withdrawals during a specified period (for example, the self-exclusion breach period).
Breach period: the period between the start of the relevant breach and the point at which the breach is discovered or ends.
Account Credentials: the authentication details used to access your Account, including your username/email, password or passcode, security answers, two-factor authentication codes, passkeys and any device-based authentication approved for your Account.
Website(s): our sites and apps on which the Services are offered.
Cash Out: an early-settlement feature which will be offered from time-to-time on certain Sports and Esports markets.

1.5 Game integrity (casino)

Casino games are supplied by licensed providers that use certified random number generators. Return-to-player information and game rules are available inside each game via the help or information menu. Demonstration or preview play is illustrative only and does not represent future outcomes. Where there is any discrepancy between on-screen information and our records, our server records will prevail, subject to Section 12.

2. Who we are

2.1 “Betable”, “we”, “us” and “our” means Betable Limited.

2.2 We are licensed and regulated to operate in Great Britain by the Gambling Commission of Great Britain under licence number 23328. Grace Media (Gibraltar) Limited provide the software platform which powers this site under licence number 57869.

Details of our licence are available on our Websites.

2.3 Betable Limited is registered in England. Company number: 07080629. Registered office: Suite 3.05, Colony Jactin House, Hood Street, Manchester, England, M4 6WX.

3. Changes to these Terms and to the Services

3.1 We may update these Terms or the Services from time-to-time for legal, regulatory, technical or operational reasons.

3.2 We will email you and place a conspicuous banner at the top of affected Websites explaining material changes at least 7 days before they take effect. The banner will state the effective date. Continued use after the effective date will constitute acceptance. If you do not agree, you should stop using the Services and close your account.

4. Account eligibility and registration

4.1 To use the Services and to place any bets, wagers, stakes or similar transactions (together, “Transactions”), you must first register and be accepted for an account with us (“Account”).

4.2 Eligibility and your promises

By registering, you confirm that you:

(a) are at least 18 and legally capable of entering into these Terms and using the Services;

(b) are a natural person (not a company or other legal entity);

(c) will use the Services only for your own personal, recreational use and not on behalf of any other person, and you will hold only a single open Account for this site at any time;

(d) are resident in a Permitted Jurisdiction listed on our Websites from time to time;

(e) are not self-excluded (with us or via a multi-operator scheme such as GAMSTOP) and are not otherwise prohibited from gambling or using the Services (see Section 17);

(f) will not deposit funds that originate from criminal or other illegal activity;

(g) will deposit funds only using a payment method that is in your own name and that you are authorised to use (see Section 9);

(h) acknowledge that gambling involves a risk of loss and that you are responsible for any such loss;

(i) do not already have an open Account for this site, and have not previously had an Account with us (or a member of our corporate group) that was restricted or closed;

(j) will keep your Account details up to date, including your first and last name, country of residence, a valid email address and a phone number (see Section 7);

(k) are not bankrupt or insolvent and are not subject to a debt relief order, sequestration or any other personal insolvency process;

(l) are not an employee of Betable or related to an employee of Betable;

(m) are not an employee of any Betable partner, supplier or service provider; and

(n) are not a professional sports-person who is wagering on any of the sports or betting opportunities offered from time-to-time on site in violation of Section 11.4 (b).

4.3 We are not obliged to accept any registration for an Account and may refuse or delay registration at our discretion, including for verification, risk assessment, affordability or other regulatory reasons.

4.4 Betable will close any account registered in violation of Section 4.2 upon discovery of the breach.

4.5 Access to and use of the Services is illegal in some countries. You are responsible for determining that your access to and use of the Services is not prohibited by applicable laws in your jurisdiction.

4.6 Betable will decline an application where eligibility, verification or risk checks are not satisfied. We will confirm that we cannot open an Account. In certain cases, we will be unable to provide further detail for legal, regulatory, safeguarding or security reasons. We use automated tools alongside human review during application assessment. For information about automated decision-making, profiling and your rights, see Section 16.

4.7 Betable will not refuse an application on grounds that would constitute unlawful discrimination under the Equality Act 2010. Decisions are made using objective eligibility, verification and risk criteria.

5. Verification, KYC & due diligence

5.1 Verification checks and documents

We are required from time-to-time to carry out checks to comply with our legal and regulatory obligations, for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use. We also carry out soft credit, fraud prevention and other verification checks (together, “Verification Checks”) at certain points throughout the customer journey, as well as on an ongoing monitoring basis. We may ask you to provide information and supporting documents to enable these checks, for example a passport, driving licence, proof of address, bank or e-wallet statements, a “dated selfie” to confirm liveness, documents to support expenditure on your Account, alongside open banking access, and any other evidence we may reasonably require. In the case of third party payment method use, we will also require documentation to verify the identity of the third party.

5.1.1 Acceptable proof of identity and age

To complete age and identity verification under Section 5, Betable will accept the following unexpired photographic identification documents where the image and details are clear and legible:

UK driving licence
UK passport
UK armed forces ID card
Other valid UK government-issued identification
A passport issued by a non-UK country
We may request additional documents where required by law or our risk checks.

5.1.2 Acceptable proof of address

To verify your residential address, Betable will accept the following documents, provided the copy is clear and shows your full name and address:

Government-issued letter (for example HMRC or DWP)
Letterheaded NHS letter
Bank statement
Utility bill for a fixed-location service, such as landline, broadband, gas, water or electricity
Council tax bill
Unless we specify otherwise, proof of address must be dated within 3 months of receipt.

5.1.3 Document quality standards

Betable will reject documents that do not meet all of the following minimum standards:

All four corners and edges of the document must be visible
For identification documents, the image must be clear, photographic and unexpired
We do not accept citizen cards
For proof of address documents, the image or PDF must be a clear copy of the original and must be dated within 3 months of receipt, or within any reasonably requested date range stipulated by Betable staff
Submission of altered, synthetic, falsified or otherwise fraudulent documentation is prohibited. See Section 5.1.4 and Section 19.

5.1.4 Fraudulent documentation

If we discover an attempt to pass altered, synthetic, falsified or otherwise fraudulent documentation at any stage in our relationship, your account will be closed and our business relationship will be terminated. See Section 19.2. Suspected fraudulent behaviour will be reported to law enforcement in line with our legal obligations.

5.1.5 Electronic verification and data providers

Where lawful, we will verify your details using approved electronic data verification providers instead of, or in addition to, documents. These checks include queries to credit reference agencies and fraud prevention databases, mobile network and address matching services, and open banking or income verification services with your permission where required. These enquiries may leave a soft footprint that does not affect your credit score. If electronic checks are inconclusive or indicate risk, we will ask for additional documentary evidence in order to verify your identity, address, or source of wealth or funds.

5.2 Underage gambling

5.2.1 You must be at least 18 years of age to open or use an Account. It is a criminal offence for anyone under 18 to gamble and it is an offence for us to invite, cause, or permit anyone under 18 to gamble.

5.2.2 If we discover, or have reasonable grounds to believe, that you were under 18 at the time you applied for an Account or placed any bet, wager, or stake:

(a) we will immediately suspend and then close the Account;

(b) we will treat all bets, wagers, games, or other transactions made while you were under 18 as void;

(c) we will not pay you any winnings (including winnings that have not yet been paid out), and any unused bonus funds or promotional credits will be removed; and

(d) we will return to you an amount equal to the total amount of your own deposits made in relation to the gambling you carried out while you were under 18, minus any amounts that you have already withdrawn from the Account, so that you are not left out of pocket but you do not receive any net gain from gambling while underage.

5.2.3 We will notify the relevant gambling regulator that underage gambling has occurred, and we will also provide details to law enforcement and to our payment providers where this is required in order to comply with our legal and regulatory obligations.

5.3 Holding funds to comply with law and regulation

5.3.1 To comply with our legal and regulatory obligations, Betable will, from time-to-time, be required to place a temporary hold on your balance or a withdrawal while we complete investigations or review documents requested from you.

5.3.2 In some cases, it would not be proportionate or appropriate to request such documents before a withdrawal is requested, for example where a risk indicator only becomes apparent at the point of withdrawal or on subsequent review. In these cases, we will request any requisite documents as soon as reasonably practicable and will release funds promptly once our checks are complete and it is deemed lawful to do so. We will act proportionately and will keep you informed where we reasonably can.

5.3.3 We will not request information or documentation solely to delay a withdrawal; we will only request this where required by law, regulation or our risk assessments, and we will act promptly and proportionately.

5.4 Ongoing and enhanced checks

5.4.1 By applying for or holding an Account, you acknowledge and agree that we may carry out ongoing or enhanced verification, due diligence, source of funds, source of wealth, affordability, safer gambling, fraud prevention and financial crime checks at any time while the Account is open and, where permitted or required by law, after it is closed. We carry out these checks to comply with our legal and regulatory obligations, to meet our anti money laundering and safer gambling duties, and to apply our internal policies, procedures and risk assessments that are designed to protect you and us.

5.4.2 We may need to conduct additional or enhanced checks after registration. These checks may be triggered, for example, if particular financial thresholds are reached, if your spending or behaviour changes in a material way, if you are linked to higher risk jurisdictions or other higher risk factors, or if information we already hold needs to be updated to keep it accurate. This includes the ongoing monitoring we are required to perform to ensure that activity on your Account remains consistent with our knowledge of you and your risk profile.

5.4.3 You agree to provide promptly any information or documents we reasonably request so that we can complete these checks, and you agree that we can retain and use this information to comply with our ongoing monitoring obligations.

5.5 Restrictions pending verification

5.5.1 Until we have completed our Verification Checks to our reasonable satisfaction and we have received, reviewed, and approved all requested information or documentation, we may restrict your Account in line with legal or regulatory requirements and our internal risk processes. Restriction in this context means one or more of:

(a) preventing access to the Services;

(b) limiting deposits or stakes;

(d) disabling certain features.

5.5.2 We will tell you what information or documentation is required to complete our Verification Checks and how to provide it. We will do this by email to your registered address or by telephone, and we will explain the type of restriction applied and any Betable period before a restriction takes effect.

5.5.3 We will act proportionately and, where reasonably possible, allow a reasonable period for you to respond before restrictions are applied. However, we will apply immediate restrictions without prior notice:

(a) where required by law or regulation;

(b) where we reasonably suspect fraud, criminal activity, or a breach of these Terms;

(d) where delay would materially increase risk.

5.5.4 If our Verification Checks cannot be completed to our reasonable satisfaction, your Account will remain restricted indefinitely and may be closed. Where closure occurs, we will handle any remaining balance in accordance with applicable law and regulatory requirements, which may include withholding funds where required; see Section 5.3.

5.6 Use of third parties

5.6.1 We use third party service providers to help verify identity and age, prevent fraud and financial crime, assess risk, and meet our legal and regulatory obligations. As described in Sections 5.1 and 5.4, we may share your personal information with the following categories of recipients:

(a) Banks and payment service providers for transaction processing and related checks.

(b) Credit reference agencies that conduct identity and credit-related searches.

(d) Identity and address verification providers, including data-matching services.

(e) Open banking and income verification providers where law permits and, where required, with your permission.

(f) Regulators, law enforcement and other public authorities where permitted or required by law.

(g) Screening providers that compare your details to public records, media and other publicly available sources, as well as legally maintained lists of restricted or higher risk persons and entities.

(h) Transaction monitoring and analytics providers that support risk assessment and ongoing monitoring.

5.6.2 These checks may occur at onboarding, throughout your use of the Services, in response to changes in your activity or risk profile, and, where permitted or required by law, after your Account is closed. Some third parties may create or use risk scores and may leave a soft search footprint that does not affect your credit score.

5.6.3 We share only what is necessary for the relevant purpose. Where third parties act as our processors, they are bound by contract to protect your information and act only on our instructions. Where third parties act as independent controllers, they are responsible for their own use of your information and will provide their own privacy notices. For more information about how we use your data, international transfers, automated decision-making and your privacy rights, please see our Privacy Policy.

6. Prevention of financial crime

6.1 Lawful funds, monitoring and action

6.1.1 You must not deposit, attempt to deposit, or otherwise use funds that are the proceeds of crime or relate to illegal or fraudulent activity.

6.1.2 Betable monitors transactions and Account behaviour on a risk-based, ongoing basis for indicators of money laundering, terrorist financing, proliferation financing, fraud, sanctions evasion, and related financial crime. This forms part of our legal duty to conduct ongoing monitoring and to keep customer due diligence up to date.

6.1.3 Where activity triggers our controls, Betable will request the information or documents needed to complete due diligence and will, if required by regulation or law, suspend or refuse relevant Transactions including withdrawals, deposits, or wagers, and place holds on funds as described in Section 5.3, until it is lawful to proceed. Where required, we will seek permission from the relevant authority before proceeding.

6.1.4 Where required or permitted by law, Betable will submit reports to the relevant authorities and will not inform you if doing so would be unlawful or reasonably likely to prejudice an investigation. This includes the legal prohibitions on “tipping off” under applicable money laundering and terrorism legislation.

6.1.5 If we identify that you are subject to applicable financial sanctions or that a Transaction would make funds or economic resources available to a sanctioned person, we will freeze or withhold funds as required, cease dealing, and report to the competent authority.

6.1.6 Where required by law, regulation, court order, a regulator or law enforcement, Betable will withhold, freeze, ring-fence, or return funds to the source account. Otherwise, funds will be released promptly once it is lawful to do so.

6.1.7 If checks confirm the use of criminal property, or if the legal or regulatory position requires it, Betable will restrict or close the Account, refuse to process related Transactions, remove promotional funds, and handle any remaining balance in accordance with applicable law and regulatory requirements.

6.1.8 Where we operate under our Great Britain licence, suspicious activity will be reported to the UK Financial Intelligence Unit (National Crime Agency) in line with applicable law and guidance. Where we make a disclosure to the UK Financial Intelligence Unit (National Crime Agency.

7. Keeping details up to date

7.1 You must keep your account, contact and payment details accurate and up to date.

7.2 You must tell us immediately if your personal details change. This includes your name, address, postcode, email address or phone number.

7.3 You must tell us immediately if your payment method becomes compromised in any way, including if it is lost or stolen or if the security of an e-wallet is breached.

7.4 You must tell us immediately if your payment card is re-issued.

8. Customer funds protection

8.1 Betable holds customer funds in bank accounts that are separate from our corporate funds. Following our assessment under the Gambling Commission’s customer funds insolvency ratings system, Betable classifies its arrangements as Not protected – segregation of customer funds. This classification is applied by Betable and should not be considered approved by the Gambling Commission either implicitly or otherwise. In the event of insolvency, customer funds would form part of the assets of the business and may not be returned.

8.2 For more information on the ratings system see: https://www.gamblingcommission.gov.uk/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting/the-customer-funds-insolvency-ratings-system

8.3 Not protected in the above context means that if we become insolvent, your funds form part of the business’ assets and may not be repaid. Please see the Gambling Commission’s guidance on this for further information:
https://www.gamblingcommission.gov.uk/public-and-players/guide/page/what-it-means-if-your-money-is-not-protected

9. Deposits, withdrawals and payments

9.1 Approved payment methods

Company cards, credit cards (including where used via a payment intermediary or e-wallet), cryptocurrency, and prepaid credit cards are prohibited. Third-party payment methods are also prohibited.

9.2 Use of prohibited payment methods

If we discover use of a prohibited payment method including a third-party method, Betable will confiscate any winnings beyond a zero net deposit position. Where your Account is in a net loss position, Betable will only return any remaining balance and will not refund any deposits wagered and lost up to that point.

9.3 Minimums and fees

9.3.1 The minimum deposit is £5.

9.3.2 The minimum withdrawal is £10.

9.3.3 Any withdrawal below £10 must be requested by contacting Customer Services via live chat.

9.3.4 No minimum withdrawal applies when closing your Account. If your balance is below £10 on closure, any remaining funds will be released as described in Section 9.4, subject to checks under Section 9.9.

9.4 Withdrawal routing

9.4.1 Withdrawals will be paid, where possible, to the last used deposit method.

9.4.2 Exceptions apply where:

(a) you no longer have access to that method and you can evidence this, for example bank account closure; or

(b) our attempt to pay to the last used deposit method fails; or

9.4.3 For exceptions in 9.4.2(a) or 9.4.2(b), we will pay to a bank account in your name, subject to checks.

9.4.4 For the exception in 9.4.2(c), any refundable amount will be paid to a bank account in the relevant third party’s name only, subject to checks and confirmation that the third party is the lawful recipient.

9.5 Payment integrity

You are responsible for providing correct payment details. We cannot reverse payments sent to the wrong account where you provided incorrect details.

9.6 Your deposited funds

9.6.1 Your Account is not a banking facility.

9.6.2 No interest will be paid on balances held.

9.6.3 Any funds remaining in your Account after 24 months of inactivity will be treated as a dormant balance as set out in Section 19.9.

9.6.4 No credit will be offered. You must have sufficient funds to place a bet or to play a game.

9.7 Chargebacks

9.7.1 Betable will defend any and all chargebacks by default unless an internal investigation indicates a chargeback may be lawful and appropriate.

9.7.2 Chargebacks where services have been rendered will be treated as attempted fraud unless an internal investigation indicates a chargeback may be lawful and appropriate.

9.7.3 Where fraud is suspected, Betable will work proactively with banks and, where appropriate, law enforcement.

9.7.4 Where a chargeback is found to have been raised in bad faith or in an attempt to defraud, Betable will suspend all accounts associated with you, reverse any withdrawals that are pending but not yet processed, and place a hold on balances up to, but not exceeding, the total value of the disputed chargeback(s), until the chargeback process is fully resolved. Before releasing any remaining funds, we will assess whether any prohibited conduct and consequences under Section 11 apply. If, after that assessment, any funds remain payable to you, they will be paid in accordance with Section 9.4, subject to checks under Section 9.

9.8 Payment method limits and timeframes

9.8.1 We may from time to time publish payment method specific limits and timeframes on our Websites.

9.8.2 We will strive to give you 7 days’ notice of any such change via email.

9.8.3 If there is a material risk to site or payment gateway security, we will make changes as soon as reasonably possible after discovering the risk and inform you via email as soon as reasonably possible after the fact.

9.8.4 We will refuse to accept, or discontinue use of, a payment method if we have a reasonable belief that the payment method is being used in breach of these Terms.

9.9 Reasonable checks

9.9.1 We will conduct such checks as are necessitated by law, regulation, and our risk processes.

9.9.2 We will void winnings in the case of a breach of these Terms, whether the breach is discovered before a withdrawal request or during the withdrawal process.

9.9.3 We will prevent further deposits and withdrawals where required to comply with Sections 5.3 and 5.5.

10. Responsible use and account security

10.1 You are responsible for keeping your login secure and for activity on your account. Do not share your account or use another person’s account.

10.2 You are responsible for all Transactions made via your Account and all other activities taking place on/via your Account where your Account Credentials have been entered correctly (whether or not authorised by you).

10.3 Location, VPN and Permitted Jurisdictions

10.3.1 Risk-based checks

Betable conducts geolocation and access checks where required by law or regulation and under our internal risk processes. These checks include IP address, device, and network information and verification without a VPN.

10.3.2 Great Britain customers (Great Britain licence)

10.3.2.1 VPN use is permitted only when you access the Services from within Great Britain and it does not prevent us from verifying your location.

10.3.2.2 If VPN use is detected, we will ask you to log in without a VPN to confirm your presence in Great Britain.

10.3.2.3 Failure to comply with 10.3.2.2, or confirmation that a VPN or any technical workaround or circumvention was used to access the Services from outside Great Britain, as evidenced by our logs and/or geolocation partners, is a breach of these Terms under Section 11.1.1(j). Your Account will be closed in line with Section 19. We will act proportionately and will notify you where lawful.

10.3.3 Consequences of a location-breach (applies to 10.3.2.3 and 10.3.3.3)

10.3.3.1 We will confiscate any winnings beyond a zero net deposit position, calculated from the start of the breach to the time the breach ceased.

10.3.3.2 If your Account is in a losing position over that period, we will return only any remaining balance and will not refund deposits that were wagered and lost during the breach. See Section 9.2.

10.3.3.3 For clarity, the breach is treated as ceasing on the earlier of:

(a) the time a member of Betable staff suspends your Account; or

(b) the first successful login from a non-VPN connection located in Great Britain (for 10.3.2) or a permitted jurisdiction (for 10.3.3).

10.3.3.4 We will apply these outcomes in a manner consistent with our consumer law and licensing obligations on fair and transparent terms.

11. Prohibited conduct and consequences

11.1 Lawful use and prohibited conduct in brief

11.1.1 You must only use the Services for lawful gambling. Prohibited conduct includes, without limitation:

(a) fraud;

(b) use of bots or automation;

(d) systematic arbitrage or matched betting classified as non-recreational use, with remedies set out in Section 11.3 and the examples in Section 11.2.3(c)(vi);

(e) collusion;

(f) syndicate betting or coordinated activity under common control;

(g) chip dumping or value transfer between accounts;

(h) multi-accounting;

(i) attempts to circumvent self-exclusion or GAMSTOP;

(j) attempts to circumvent location controls;

(k) use of unauthorised or insider information;

(l) security circumvention or any technical workaround to bypass product or market restrictions.

11.1.2 Product-specific examples and how we assess conduct are set out in Section 11.2 and in our Game Rules.

11.2 Unfair play and prohibited wagering conduct, all products

11.2.1 Principles

We welcome genuine play. We prohibit cheating, collusion, tools or methods that create an unfair advantage, and tactics that circumvent our Game Rules or undermine product integrity. We do not withhold stakes or winnings from genuine play unconnected to any breach of this Section.

11.2.2 Conduct prohibited across all products

The following is prohibited and will result in investigation, leading to potential restriction, voiding of winnings or closure under Sections 11 and 19:

(a) automation or bots;

(b) collusion or coordinated play;

(c) interference or tampering, including exploiting bugs, malfunctions, latency or stream delay; continuing to play once you knew or ought reasonably to have known that an error was present;

(d) multiple accounts and value transfer;

(e) restricted tools or locations, including accessing restricted tables, markets or jurisdictions, see Section 10.3;

(f) security circumvention;

(g) unauthorised or insider information.

11.2.3 Product-specific examples

Without limiting 11.2.2, we will treat the following as prohibited:

(a) Casino table and live-dealer games

(i) opposite-outcome hedging in the same or linked rounds, for example staking both player and banker in baccarat, or staking red and black, odd and even, or high and low in roulette;

(ii) roulette coverage patterns designed to neutralise variance, for example covering all three dozens or all three columns, covering 35 or more numbers, or any other combination of wagers that has the effect of, or is intended to, materially reducing variance and/or materially increasing the probability of break-even or profit on a given spin;

(iii) arbitrage or volatility-based staking designed primarily to reduce variance to a negligible level or to lock in near-riskless progression or extraction of value;

(iv) round reservation or deferral, including reserving real-money value in an unfinished round to be completed later in a way that realises preserved value, for example completing the round using a different wallet or balance type, including promotional credit, or by timing play to exploit preserved value contrary to the Game Rules;

(v) automation of play or decisioning, including external auto-clickers or similar tools that automate table-game actions.

(b) Slots and instant-win

(i) intentionally leaving rounds incomplete or exploiting carry-over value contrary to the Game Rules;

(ii) using external auto-clickers or similar tools to automate play;

(iii) arbitrage or volatility-switching patterns designed primarily to harvest preserved value or features at minimal risk.

(i) using an insider or trackside timing advantage, including unauthorised live data acquisition, to obtain a timing edge over the official feed;

(ii) placing or attempting to place bets after an outcome is reasonably knowable due to latency or feed delay;

(iii) syndicated or coordinated betting that circumvents market limits or account-level limits across linked accounts or common control;

(iv) placing directly opposite bets on the same market on our platform where the purpose is to circumvent market-integrity tools or restrictions;

(v) instances of related contingency betting. A related contingency is a combination of outcomes where one outcome materially increases the likelihood of another and which is not offered as an approved same-event or same-game multiple. Our systems are designed to prevent these combinations. If a related contingency is accepted in error outside an approved construct, the bet will be void. If already settled as a win, settlement will be adjusted to void. If already settled as a loss, the stake will be returned;

(vi) systematic arbitrage or matched betting classified as non-recreational use. Where we identify systematic arbitrage or matched betting involving our platform, we will restrict or close the Account. However, we will not void correctly accepted and fairly settled bets solely because you hedged or traded the position with another operator, unless another breach of these Terms applies.

11.3 Investigation and consequences

11.3.1 We use gameplay and transaction data, telemetry, device and network information, error logs, and market or supplier reports to assess conduct. Where we believe there is a risk of repeat breaches, we will suspend activity while we review the evidence. We will notify you of the outcome where lawful and proportionate. See Sections 5.3, 5.5 and 6.

11.3.2 We will void winnings derived from the prohibited conduct, confiscate winnings beyond a zero net deposit position for the period of the breach with no refund of deposits wagered and lost during that period, close the Account, and report suspected fraud or criminal conduct, as applicable. See Sections 6, 9.2, 9.9.2, 10.3 and 19. Play and winnings that we are satisfied are unconnected to the breach will not be withheld.

11.4 Additional prohibited activities include:

(a) providing incorrect, incomplete or misleading information during registration or afterwards, including to avoid or frustrate GAMSTOP identification or to circumvent self-exclusion (see Section 17);

(b) placing Transactions where you are prohibited from doing so by your contract of employment, a rule of a sport governing body or other professional body, or any applicable law;

(d) allowing any other person, including any minor, to use your Account or to access or participate in the Services via your Account;

(e) using the Services while under the influence of alcohol, drugs or other substances, or in any condition that impairs your judgement or decision-making;

(f) depositing, withdrawing or otherwise using the Services without genuine play or wagering, including circulating funds for non-gambling purposes;

(g) interfering with, reverse-engineering, tampering with or otherwise manipulating the operation of the Services;

(h) using the Services for any commercial purpose, including copying, extracting, scraping or harvesting any part of the Services, data or source code, or commercially exploiting results, statistics, fixture lists, odds or betting figures.

Consequences are as set out in Section 11.3 and, where applicable, Sections 12, 14.6 and 19.

12. Service issues and how we resolve them

12.1 Service quality

We work to provide a high-quality betting and gaming experience, but we cannot guarantee the Services will always perform perfectly. You access and use the Services on an “as available” basis.

12.2 What we mean in this section

System fault: an automated or technical process does not operate as designed (for example software deviates from its specifications or systems fail to interface correctly), producing an unintended result. These faults may not be obvious and may only be identified on later review of settlement instructions, game outcomes, winnings or cash-outs.

Administrative or pricing mistake: a mistake that is not exclusively technical (for example incorrect odds or terms, or a promotion offered on the wrong basis). Mistakes can arise from human, administrative, operational or systems failures, alone or in combination, and include “palpable” or “obvious” errors.

Service disruption: a break in a gambling Transaction or game flow (for example connectivity failures, severe latency, power or device failure, or other unforeseen events) that prevents normal completion.

12.3 Fair play where issues arise

If an issue is, or becomes, apparent to you, or you suspect one may be occurring, you must stop using the affected Service and contact Support immediately. We will act under Sections 11 and 19 where we reasonably believe an issue is being exploited.

12.4 System faults – our approach

Where a Malfunction or Error as described in Section 12 arises from a system fault in our systems or in a third-party provider’s software or data feeds, Betable will act to reach a fair result as follows:

(a) We will seek to void the affected and any related Transactions;

(b) winnings attributable to the fault will be withheld and/or reversed; and

(c) where funds have been withdrawn, you must repay those sums on request and we will seek recovery of any outstanding amount where it is deemed legal and economical to do so.

Where the fault is resolved and no unfair advantage occurred, we will settle in the ordinary course using reliable data sources.

12.5 Administrative or pricing mistakes – our approach

The remedies in 12.4 apply (including for obvious odds or pricing errors and promotions offered on incorrect terms).

12.6 Service disruptions – our approach

Where there is an Interruption as described in Section 12 for example connectivity or platform disruption, Betable will proceed as follows:

(a) Sports markets: we will suspend affected markets until resolved, void Transactions and return stakes where appropriate.

(b) Single-decision gaming after irreversible point: once you can no longer influence the outcome, the result will stand.

(d) Multi-stage or multi-decision games: we will take reasonable steps to restore the game to its last known state so that you can complete it. If this is not reasonably possible, we will void the affected play and return the stake for the unresolved portion.

(e) Games with multiple participants: we will act reasonably to determine a fair outcome on a case-by-case basis.

(f) Progressive jackpots: progressive jackpot meters will be restored to their pre-failure state to the extent within our control. Where a third-party game provider controls the progressive, we will apply the provider’s determination.

12.7 Erroneous credits and derived winnings

Any monies credited or paid as a result of a system fault or administrative/pricing mistake are held by you on trust for us and must be repaid on demand. We will reclaim such monies from your Account balance (including by set-off if required). Winnings derived from such monies will be cancelled and reclaimed subject to Section 18.7.

12.8 Unable to validate an outcome

If, for reasons outside our reasonable control, we are unable to validate the outcome of a market or game (for example due to loss or corruption of information), affected Transactions will be void and stakes returned where applicable.

12.9 House equipment and data feeds

Outcomes and pricing may rely on our equipment and on third-party data feeds. Where a fault in our equipment or a material error in a third-party feed affects a market or game, Betable will apply Section 12 to reach a fair result, which may include voiding affected Transactions and returning stakes, or settling using alternative reliable data sources where appropriate.

13. Sports betting and esports betting

13.1 Validity of bets

A sports or esports bet is valid only once accepted by our servers. Each accepted bet is assigned a unique transaction ID. If you are unsure whether a bet was accepted, please check your bet history.

13.2 Transaction records

Our server transaction logs are the final source of record for acceptance time, in-play status and settlement records when resolving disputes.

13.3 Market suspension

Where a market is suspended prior to the outcome being determined, settlement will follow these rules:

(a) any bets entered after the suspension will be void; and

(b) the stake for any void bets will be returned.

Bets placed and accepted before suspension will stand, subject to these Terms and any applicable market rules.

13.4 ‘To Return’ and settlement basis

Display figures shown on the Website are indicative only. Settlement is calculated strictly in accordance with the accepted stake and price/odds at the time of placement:

(a) Any ‘to return’ or potential payout figures shown on site are for guidance only.

(b) Settlement is calculated using the stake and the price/odds accepted at the time the bet was placed.

(c) For multiple bets where a selection becomes void or a non-runner, the bet will settle on the remaining selections only and the ‘to return’ figure will adjust accordingly.

See also Section 12 for treatment of Malfunctions, Errors and Interruptions, and 13.11 for no cancellations.

13.5 Credit of winnings

Winnings from settled bets will be added to your Account balance or bonus balance, as appropriate.

13.6 Integrity and investigations

Betable will withhold settlement, suspend or void affected markets, and return stakes where appropriate, where we have reasonable evidence of any integrity issue or related concern, including where:

(a) the integrity of an event is in doubt;

(b) prices or pools have been manipulated;

(d) irregular or unusual betting patterns occurred;

(e) automated systems or robotic betting were used; or

(f) match fixing or related corruption has taken place.

Where a competent governing body issues a decision on any of the foregoing, we will treat that decision as conclusive. If no unlawful or improper conduct is found following investigation, settlement will be completed.

13.7 Timing, late bets and in-play

Timing is critical to fairness. Betable will settle or void bets as follows:

(a) If a bet is placed after an outcome is known, or after a participant has gained a material advantage, the bet will be void.

(b) Where the outcome is not known and no material advantage exists, bets will stand.

(d) All times stated on the Website are UK time unless stated otherwise.

For in-play betting, if we reasonably suspect a bet was placed after a material event, we will void it and return the stake.

13.8 Unable to validate an outcome

If, for reasons outside our reasonable control, we are unable to validate the outcome of a market (for example due to loss or corruption of information), all bets on that market will be void.

13.9 Limiting and refusing Transactions

13.9.1 We will from time to time limit the maximum stake we accept on a market, restrict the maximum stake a particular customer can place, remove access to features for a particular customer, including Cash Out, or refuse to accept a Transaction, to manage trading and integrity risk and to comply with our legal and regulatory obligations.

13.9.2 Limits and refusals will be based on our internal risk assessment or the assessment of approved third-party risk or integrity providers.

13.9.3 A bet is accepted only when our servers confirm acceptance and issue a transaction ID. If a limit or refusal is applied before acceptance, the bet is not accepted and no stake is taken.

13.9.4 We may partially accept a bet at a lower stake than requested; any portion not accepted will not be placed and any corresponding stake will not be deducted or will be returned.

13.9.5 Limits and refusals are forward-looking and do not affect previously accepted bets, except where voiding or adjustment is required under Sections 12, 13.6 or 13.7, or by law or a competent governing body decision.

13.9.6 Decisions to limit or refuse all or part of a sports or esports Transaction are not subject to negotiation. This does not affect your right to raise a complaint under Section 15 or to refer an eligible dispute to ADR, and we will correct decisions made in error or where required by law, a regulator or a competent authority.

13.9.7 Where reasonable, we will explain the reason for a refusal, limit or feature restriction on request; we may be unable to provide details where doing so would be unlawful, would prejudice fraud or integrity controls, or would compromise our risk management.

13.10 Maximum winnings

Maximum winnings limits apply to the Services irrespective of stake or apparent return:

(a) Maximum winnings limits apply irrespective of stake.

(b) Current limits are set out on our Maximum Payouts section in our Sports and Esports Betting Rules.

(c) For multiples that include selections from markets with different limits, the maximum payout will default to the lowest applicable limit.

These limits apply regardless of any Error or Malfunction and prevail over any displayed ‘to return’ figure.

13.11 No cancellations

13.11.1 Once accepted by our servers, a bet or wager cannot be cancelled by you. The stake is deducted immediately on acceptance. Refunds are only made where a bet is void under these Terms or where required in line with Section 12.

13.11.2 Settlement where you close your Account.
On and from the time we process your Account closure request, you cannot place new bets or use features, including Cash Out, except where a Cash Out request has already been confirmed under Section 13.12. Bets accepted before closure remain in force and will settle in line with this Section 13 and the applicable market rules, unless voided under these Terms. Following settlement, any amounts due to you will be paid in accordance with Section 9.4 and subject to Sections 5.3, 5.5 and 6. If your balance is below the minimum withdrawal amount, we will release funds as described in Section 9.3 and Section 9.4, subject to checks under Section 9.9. Any Promotional elements will be treated in line with Section 14.

13.11.3 Settlement where Betable restricts wagering or Cash Out, suspends or closes your Account.
During restriction or suspension you cannot place new bets or use features, including Cash Out. Bets accepted before the restriction, suspension or closure will stand and will settle in line with this Section 13 and the applicable market rules, unless voiding or adjustment is required under Sections 12, 13.6 or 13.7, or by law or a competent authority. Where closure is for reasons other than prohibited conduct, breach of these Terms, illegal activity or a legal or regulatory requirement, any amounts due to you will be paid under Section 19.6(a) and Section 9.4, subject to Sections 5.3, 5.5 and 6. Where we determine prohibited conduct or legal or regulatory grounds apply, we will handle deposits, payouts, Promotions and winnings to the extent attributable to the conduct in line with Sections 5, 6, 11, 12, 17 and 19.6(b), and we will withhold or freeze funds until it is lawful to proceed if required by law or regulation. For self-exclusion outcomes, see Sections 17.4 and 17.8.

13.12 Cash Out availability

13.12.1 We offer Cash Out on selected markets as an additional service; availability is not guaranteed.

13.12.2 We will provide, withdraw, suspend, cap or adjust Cash Out offers to manage trading, pricing, data quality, integrity and regulatory risk. We will do so, for example, when a market is suspended, when a material event occurs, when a market is under investigation, when a pricing or data error is identified, or when our supplier or technical systems cannot support Cash Out.

13.12.3 A Cash Out request is effective only when our servers confirm acceptance and issue a confirmation; unconfirmed requests are invalid and the original bet continues to stand.

13.12.4 If Cash Out is withdrawn or suspended before your request is confirmed, the original bet remains in place on its original terms.

13.12.5 Where a confirmed Cash Out is later found to have been offered or accepted in error, we will apply Section 12 and either:

(a) void the Cash Out and reinstate the original bet; or

(b) settle at the correct Cash Out value that should have applied at the time, in line with our error rules.

13.12.6 We may set minimum and maximum Cash Out amounts and increments, and may restrict Cash Out on certain bet types or markets. Details are set out in our Sports and Esports Betting Rules.

13.13 Settlement at prevailing market price

Where an official result is unavailable but there is a clear, prevailing, settled price from reliable sources, Betable may settle using that price. If no prevailing settled price exists, affected bets will be voided in line with Section 12.8.

14. Promotions

14.1 Definitions and scope

14.1.1 A Promotion means any bonus or promotional offer we publish, including free bets, bet credits, bonus funds, price or odds boosts, tournaments and leaderboards.

14.1.2 Bonus Funds or Promotional Credit are non-withdrawable amounts credited under a Promotion until converted in line with the applicable terms.

14.1.3 Wagering Requirement is the amount of eligible staking required before Bonus Funds or related winnings become withdrawable.

14.1.4 Contribution is the proportion of a stake that counts towards a Wagering Requirement.

14.1.5 Eligible Games/Markets and Excluded or Weighted Games/Markets are those identified in the Promotion or in our Bonus and Promotions Terms.

14.1.6 Max Bet is the maximum permitted stake per spin, hand, round or selection while a Promotion is active.

14.1.7 Wallet Order is the order in which balances are used, as set out in the Promotion.

14.2 Governing terms

14.2.1 All Promotions are subject to these Terms, our Bonus and Promotions Terms, and any Promotion-specific terms shown at opt-in.

14.2.2 If there is a conflict, the Promotion-specific terms prevail, then the Bonus and Promotions Terms, then these Terms.

14.3 Eligibility and one-per-person per Site

14.3.1 Promotions are limited to one per person, per household, per residential address, per IP address, per device, per payment method, per phone number and per email address, per Site in our Network, unless the Promotion states otherwise.

14.3.2 Eligibility is conditional on successful verification under Section 5 and lawful location under Section 10.3.

14.4 Availability and changes

14.4.1 We will publish the start and end of each Promotion and the key significant terms at opt-in.

14.4.2 We will honour Promotions you have opted into on the terms that applied at the time of opt-in.

14.4.3 We will withdraw or amend a Promotion prospectively only, except where immediate action is required for legal, regulatory, integrity, fraud-prevention or technical security reasons. Where action is taken, we will ensure you are not disadvantaged or we will credit a fair alternative.

14.5 Prevention for legal or regulatory reasons

14.5.1 We will delay, limit, suspend or withdraw the take-up, completion, crediting or payout of a Promotion where necessary to comply with law, a regulator, integrity obligations or safer-gambling duties.

14.5.2 Reasons include:

(a) legal compliance;

(b) regulatory requirements or directions;

(d) safer-gambling intervention.

14.5.3 We will complete the Promotion or release any amounts due as soon as it is lawful to do so and will inform you where we reasonably can. This clause operates alongside Sections 5, 6, 9, 10, 11, 17 and 19.

14.6 Wagering mechanics

14.6.1 Each Promotion will state the Wagering Requirement, Contribution table, Eligible and Excluded or Weighted Games/Markets, Max Bet, expiry, Wallet Order, and any cap on convertible winnings.

14.6.2 While a Wagering Requirement is outstanding, withdrawals of Bonus Funds and winnings attributable to Bonus Funds are restricted in line with the Promotion. If you withdraw early, unconverted Bonus Funds and any winnings derived from them are removed, and cash stakes and cash winnings from genuine play remain.

14.7 Prohibited bonus activity (bonus abuse)

(a) opposite-outcome hedging on the same or linked rounds or markets to progress wagering at negligible risk;

(b) roulette coverage patterns and other minimum-risk progressions intended to churn, satisfy, or convert Wagering Requirements at negligible expected loss, for example covering 24 or more numbers, covering all three dozens or all three columns, or combining even-money bets with number coverage;

(d) stake-pattern manipulation to qualify with a high stake then reduce average stake materially to grind wagering;

(e) round reservation or deferral, including parking real-money value in an unfinished round and completing later using a different wallet or Bonus Funds, or timing play to realise preserved value contrary to Game Rules;

(f) automation of play or decision-making to progress wagering in any product;

(g) cross-account hedging, mirroring or value transfer to launder bonus value across linked accounts;

(h) use of Related Contingency combinations to meet wagering where not expressly permitted;

(i) multi-accounting, identity or location circumvention to obtain multiple offers or eligibility;

(j) use of third-party payment methods to trigger or realise Promotion value, or voucher resale;

(k) chargeback or payment abuse linked to Promotion extraction;

(l) exploitation of an error or Promotion configuration fault, as addressed in Section 12;

(m) the use of staking or betting progression systems during a Promotion that are intended to minimise the risk of loss, recover losses, or materially increase the likelihood of break-even or profit while converting Bonus Funds, including Martingale, Fibonacci, Labouchere (also known as “Laboucherre”), anti-Martingale (reverse Martingale/Paroli), or any other commonly recognised betting system of a similar nature.

See also Section 11.2 for prohibited conduct applying across all products.

14.8 Investigation and evidence

14.8.1 We will assess suspected bonus abuse using gameplay, transaction and device data, error logs, supplier and integrity reports, and associated telemetry.

14.8.2 We will suspend Promotion features while we review and will notify you of the outcome where lawful and proportionate.

14.9 Outcomes for non-compliance or abuse

14.9.1 Where you breach Promotion terms or engage in bonus abuse, we will apply one or more of the following outcomes:

(a) withhold or remove Bonus Funds, credits and Promotion benefits;

(b) void winnings derived from the abuse or breach;

(d) restrict, suspend or close your Account in line with Sections 11 and 19;

(e) exclude you from future Promotions;

(f) set off recoverable Promotion value against your Account balance, subject to Section 18;

(g) report suspected fraud or financial crime to the relevant authorities, in line with Section 6.

14.9.2 We will not withhold cash stakes or cash winnings from genuine play that is not connected to the misuse.

14.10 Errors and pricing or data issues

14.10.1 Where a Promotion, price or data feed is configured or presented in error, we will apply Section 12. We will void affected elements or settle at the correct terms that should have applied and will communicate the correction.

14.11 Expiry and no cash alternative

14.11.1 Unused Bonus Funds and uncompleted Promotions expire as stated in the Promotion.

14.11.2 There is no cash alternative for unconverted Bonus Funds or unearned benefits unless required by law.

14.12 Transparency and complaints

14.12.1 We will present key significant terms at or before opt-in.

14.12.2 Complaints about Promotions are handled under Section 15 of these Terms.

15. Complaints and disputes

15.1 What a complaint is

15.1.1 A complaint is any expression of dissatisfaction about our Services, including a dispute about the outcome of a gambling transaction, settlement, account action, payment, or a Promotion.

15.1.2 A dispute is a complaint that remains unresolved after our final response or after 8 weeks from the date we received the complaint, whichever occurs first.

15.2 How to contact us

15.2.1 You can contact us via the channels listed on our Support page, including live chat and email.

15.2.2 We only accept complaints from the account holder or an authorised representative. Where a third party acts for you, we will request evidence of appropriate authority in the form of a signed document stating such authority as has been claimed.

15.3 Acknowledgement and timelines

15.3.1 We will acknowledge your complaint within 5 working days.

15.3.2 We will issue a final response within 15 working days of acknowledgement.

15.3.3 If the case is complex or delayed by factors outside our control, we will provide an update with reasons and a revised timetable. In all cases, we will issue a final response within 8 weeks of the date we received your complaint.

15.4 Serious-matter triggers

We may, to expedite investigation and ensure transparency, register and handle the matter as a complaint where any of the following applies:

(a) a refund or compensation request;

(b) a threat of litigation;

(d) a threat of harm or a safeguarding concern;

(e) alleged fraud, chargeback, account takeover, or payment dispute;

(f) our risk assessment indicates that handling the matter as a complaint is the fairest and most transparent route to a conclusion.

15.4.1 Whether or not we elect to register and handle a matter as a complaint does not affect your consumer rights, your eligibility for ADR, or your right to escalate under Section 15.5 after our final response or after 8 weeks under Section 15.3.

15.4.2 Regardless of complaint status, we will continue to address any immediate safeguarding or legal obligations.

15.5 ADR referral (Alternative Dispute Resolution, ADR)

15.5.1 If your complaint is unresolved after 8 weeks, or you receive our final response and remain dissatisfied, you can refer the dispute to eCOGRA as our approved ADR. Details are available on our Websites and at https://ecogra.org/alternative-dispute-resolution/. ADR is free of charge to you.

15.5.2 You must refer the matter to ADR within 12 months of our final response.

15.5.3 An ADR decision is binding on us. It does not affect your statutory rights and is not binding on you.

15.6 What ADR covers

15.6.1 ADR considers disputes about gambling transactions and related outcomes, including settlement, payments and Promotions.

15.6.2 ADR does not consider service-level complaints unconnected to a gambling transaction, or matters that are solely regulatory in nature.

15.7 Evidence and cooperation

15.7.1 We will ask you to provide relevant details, including dates, bet or transaction references, and any screenshots or documents.

15.7.2 We will cooperate with ADR and, where permitted by law, provide the case file and relevant records.

15.8 Conduct and safeguarding

15.8.1 We will treat all complainants fairly and respectfully. If contact is abusive or vexatious, we will limit communication to a single channel while we continue to investigate the substance of the complaint.

15.8.2 We will prioritise safeguarding and legal obligations at all times, including where there is a risk of harm.

15.9 Record-keeping and oversight

15.9.1 We will keep a written record of all complaints and disputes, outcomes and correspondence, and will provide information to regulators on request.

15.9.2 Records will be retained for at least 5 years from the date of your last transaction, or longer where legally required.

15.10 Contacting you and notices

15.10.1 We will contact you by email to your registered address, by phone where appropriate, by message within your Account, or by posting notices on our Websites.

15.10.2 Notices sent by email will be deemed received when delivered, subject to you keeping your contact details up to date.

16. Privacy and automated decision making

16.1 Your personal information is processed in accordance with our Privacy Policy and Cookies Policy. You may exercise your data rights (access, rectification, erasure, restriction, objection, portability) as set out in our Privacy Policy.

16.2 We use automated tools alongside human review to help assess applications, verify identity and location; detect and in some cases prevent prohibited conduct as defined in Section 11; prevent fraud and financial crime; and apply self-exclusion and safer-gambling controls. These tools may involve profiling activities such as risk scoring, transaction and behavioural monitoring, device and network checks, and matching to multi-operator self-exclusion data for example, GAMSTOP. We do not typically make decisions solely by automated means. If we ever make a decision solely by automated means that has legal or similarly significant effects for you for example, refusing an application without human involvement, you may contact Support to request a human review, to express your point of view and to contest the decision, where this right applies under data-protection law. Where required by law, we will also provide meaningful information about the logic involved. Further information about these activities and your data-protection rights is set out in our Privacy Policy.

16.3 Marketing preferences

During registration and afterwards you may choose whether to receive marketing about our products by email, SMS, phone or post. Push notifications and bonusing are offered as separate opt-ins. You can change your preferences at any time in your Account settings or by using the unsubscribe or opt-out instructions in each message. We will only contact you for marketing where we have your consent or it is otherwise lawful under applicable data protection rules. You may withdraw your consent at any time.

16.4 Channels and control

Opting out of marketing does not affect service messages such as changes to these Terms, transaction confirmations, security alerts or safer gambling messages. We will process opt-out requests promptly, however it may take up to 72 hours for changes to apply across all systems. See our Privacy Policy for more information.

16.5 Network and vertical preferences

You will be offered separate marketing preferences for each licensed vertical we offer, including casino, sport and bingo. You will also be given the option to opt in to, or out of, marketing from other Websites on our network. These options are presented during registration and are available at any time in your Account settings.

16.6 Lawful bases and data sources

We process personal data for the purposes described in Section 16 on the bases of legal obligation (for example, under the Gambling Act, LCCP and applicable anti-money laundering regime) and legitimate interests (for example, fraud prevention and platform security). We use data you provide to us, data generated during your use of the Services, and data from approved third-party providers (for example, identity, fraud-prevention and geolocation services).

16.7 More information

Further details about these activities, your data-protection rights and how to exercise them are set out in our Privacy Policy and are available on request from Support.

17. Safer Gambling

17.1 Tools available in your Account

(a) Deposit limits (net basis). Set daily, weekly or monthly limits on the net amount you can deposit.

(b) Time-out / Cool Off. Apply a temporary block on your Account for a period from 24 hours up to 30 days.

(d) Self-exclusion. See Sections 17.3 to 17.8.

(e) Account and transaction history review frequency. See Section 17.9.

We make these tools easily accessible in your Account and apply them at Account level.

17.2 Changing deposit limits

If you increase (make less strict) or remove a deposit limit, the change is subject to a 24-hour cooling-off period after which you will be presented with the option to confirm or cancel the change. If you decrease (make more strict) a limit, the change takes effect immediately after we register it.

17.3 Self-exclusion purpose and durations

Self-exclusion is a formal process for customers who wish to restrict their gambling for a defined period. You may request an internal self-exclusion with Betable for six months, one year, two years, three years, four years or five years. You may also register with GAMSTOP, which blocks access to participating GB licenced gambling Websites.

17.4 Making a self-exclusion request and effect

You can request self-exclusion via live chat or by emailing Support. We will action self-exclusion requests as soon as reasonably practicable and, in all cases, within 24 hours of your request. During any self-exclusion period your Account will be closed and you will be unable to use the Services. The self-exclusion will apply across all Websites in our Network. Any positive cash balance on your Account will be returned to you in line with Section 9.4, and any positive returns from Transactions placed before the self-exclusion took effect will be honoured and then returned, unless we are required by law or a competent authority to withhold funds under these Terms. Once a self-exclusion has taken effect it cannot be cancelled by either you or Betable.

17.5 Returning after internal self-exclusion

17.5.1 When the internal self-exclusion period ends, your Account will remain excluded for a further 7 years unless you contact Support to request reinstatement. We will complete reasonable checks, which will include:

(a) identity verification;

(b) a safer-gambling assessment;

(d) any outstanding due diligence assessments or document requests; and

(e) any additional checks reasonably required by regulation, law or our risk processes at the time you wish to return.

17.5.2 If, having completed the checks above to our satisfaction, and having observed a 24-hour mandatory cooling-off period from the point of completion of your Return-from-Self-Exclusion interaction, you still wish to return to gambling, you may do so by contacting us via email or live chat to confirm this intent. We will then reactivate your Account. You will have a maximum of 30 days from completion of your Return-from-Self-Exclusion interaction to complete this process, after which you will be required to repeat the process in order to return.

17.6 Returning after GAMSTOP self-exclusion

Betable cannot lift or shorten a GAMSTOP exclusion. You must contact GAMSTOP, when eligible under its rules, to request removal. Your Account will remain blocked until GAMSTOP confirms removal and we complete any required checks.

17.7 Confirming a GAMSTOP exclusion and matching

We confirm GAMSTOP status by submitting your personal identifiers to GAMSTOP via its API. We rely on GAMSTOP’s matching rules and response. Operators do not have direct access to GAMSTOP’s database.

17.8 Handling self-exclusion breaches

(a) Operator error. If the breach occurred due to operator error, Betable will refund net deposits placed during the breach period and will void any winnings derived from the breach.

(b) Customer circumvention. If the breach occurred because you circumvented one or more self-exclusion agreement(s), for example by altering personal details, failing to use the same details as registered with GAMSTOP, or using another person’s details that are later linked to you, all deposits and wagers made and lost in good faith up to the point of discovery will stand. If the breach is discovered when your Account is in a winning position, any winnings derived from the breach will be void. Only net deposits are refundable, and only where operator error is confirmed under 17.8(a). Betable may notify regulators where required.

17.8.1 We will take all reasonable steps to prevent marketing to self-excluded customers and to prevent the creation of new Accounts by self-excluded customers.

17.8.2 Any handling of funds under this Section must also comply with our legal obligations in Sections 5 and 6.

17.9 Account and transaction history review frequency

We are required by regulation to prompt you with this information once every 6 months. You can make this more frequent by setting 1, 3 or 6-monthly reviews.

17.10 Under-18s

You must be 18 years of age or older to gamble on this Site. It is a criminal offence to gamble on this Site whilst under the age of 18. Further details, including consequences where age cannot be verified, are set out in Section 5.2.

17.11 Interactions and interventions

We monitor customer activity to identify harm or potential harm and will interact with you, apply tools, or restrict your Account where required by our safer-gambling duties, our internal policies and LCCP Social Responsibility Code 3.4.3 (remote customer interaction). See also Sections 5 and 6.

18. Liability, set-off and our rights

18.1 Liabilities we do not exclude

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory rights as a consumer are not affected.

18.2 What Betable is not responsible for

Subject to Section 18.1 and to the extent permitted by law, Betable will not be responsible for any loss or damage arising from or in connection with your use of the Services in the following circumstances:

(a) errors, malfunctions or interruptions to the Services, or any period of unavailability;

(b) your use of the Services, including where you are in breach of these Terms;

(d) incomplete, lost or delayed transactions, except to the extent caused by our failure to use reasonable care and skill;

(e) any business losses or losses suffered by non-consumers;

(f) damage to your equipment or any loss or corruption of data resulting from your use of the Services, except that, if defective digital content that we supply damages a device or digital content you own and this is caused by our failure to use reasonable care and skill, we will repair the damage or pay you compensation;

(g) Betable’s restriction, suspension or closure of your account in accordance with these Terms;

(h) delay or failure caused by events outside our reasonable control, including telecommunications or power failures, failures in third-party hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes, lock-outs, terrorism and acts of government or competent authorities;

(i) your deliberate circumvention of safer-gambling measures, including self-exclusion and GAMSTOP, or your failure to keep your details current for matching purposes; or

(j) failures or issues arising from your device, internet connection or your internet or telecommunications provider (for example, if you are unable to place or settle transactions or view information on events).

Nothing in these Terms affects your statutory rights.

18.3 Regulatory obligations

For clarity, Betable will not owe you a duty of care, and will not be liable to you, in respect of our compliance or non-compliance with regulatory obligations, save to the extent such liability cannot be excluded at law.

18.4 Overall cap on liability

Subject to Section 18.1 and to the extent permitted by law, Betable’s total aggregate liability to you for loss or damage arising out of or in connection with the Services or these Terms will be limited as follows:

(a) where the liability relates to a specific transaction, the amount of the stake for that transaction;

(b) where the liability relates to monies misplaced by us, the amount misplaced; or

These limits apply per incident or series of related incidents. We do not exclude or limit liability where it would be unlawful to do so.

18.5 Accuracy of information

While we try to ensure information made available via the Services is accurate and up to date, we do not guarantee that it will be free from errors or omissions. Subject to 18.1, the Services and the information on them are provided “as is”.

18.6 No exclusion of mandatory rights

Nothing in this section affects any rights or remedies you have under the law that cannot be excluded.

18.7 Set-off

Betable may set off any positive balance on your account against amounts you owe to Betable under these Terms.

19. Closing or suspending accounts

19.1 Customer-initiated closure

You may ask us to close your account at any time and for any reason. You can request closure during a telephone call (including a safer-gambling interaction), via live chat, or by emailing Support. Betable will process account closures as soon as reasonably practicable and, in all cases, within 24 hours of your request. Any positive real-money balance at the time of closure will be returned to your last used payment method in line with Section 9.4, subject to standard verification and withdrawal checks and any rights we have to withhold funds under these Terms.

19.2 Grounds for restriction, suspension or closure by Betable

Betable will restrict or suspend your Account pending investigation per 19.3, acting reasonably and proportionately, where any of the following apply:

(a) to comply with law, regulation, a court order, or a request from a regulator or law enforcement;

(b) where we reasonably suspect a breach of these Terms, including the Prohibited conduct in Section 11 or a breach of the Sports and Esports Betting Rules;

(c) where verification, affordability, source of funds or source of wealth checks are incomplete or not satisfied, or where requested documents are not provided in line with Section 5;

(d) where duplicate accounts exist, account sharing is reasonably suspected, a third party or company payment method has been used, or there is an identity mismatch;

(e) where chargebacks occur or payment fraud is suspected, see Section 9.7;

(f) where serious safer gambling concerns arise and the risk of significant gambling harm cannot reasonably be mitigated by measures available to our Safer Gambling team;

(g) for the avoidance of doubt, an internal self-exclusion or a GAMSTOP match alone is not grounds for permanent closure. However, a breach of, or persistent attempts to circumvent, self-exclusion justifies indefinite Account suspension, see Section 17;

(h) where suspicious betting, market manipulation, match or data integrity risk, or material advantage is identified, including confirmed access to the Services from outside the UK through a VPN, see Section 10.3 and Sportsbook and Esports Betting Rules;

(i) where bots, automation, location spoofing or other attempts to circumvent controls are detected;

(j) where there is abusive, threatening or harassing conduct towards our staff;

(k) where we discover that you are insolvent, bankrupt, subject to a debt relief order, subject to a sequestration order, or any other form of personal insolvency not listed in these Terms;

(l) a breach of any of the eligibility restrictions listed in Section 4.2 that is not otherwise specified in this clause;

(m) where bonus abuse is detected;

(n) where we have taken a risk-based decision to restrict or terminate your account; or

(o) to protect the security or integrity of the Services, or while we investigate any of the above.

19.3 Restriction and suspension during investigations

Where we investigate any matter under Section 19.2, Betable will, for the duration of the investigation:

(a) restrict or suspend your Account;

(b) prevent withdrawals; any balance will remain in your Account pending the outcome;

(d) act reasonably and aim to complete investigations within a reasonable period (delays in your responses may extend the investigation timeline).

19.4 Outcome of investigations

Following our investigation Betable will either:

(a) lift the restriction or suspension if the issue is resolved; or

(b) close your Account if prohibited conduct occurred or another 19.2 ground applies, and where appropriate or required by law notify regulators, law enforcement, payment providers, integrity bodies and other relevant third parties.

19.5 Legal and regulatory requirements

We may be required to restrict, suspend or close Accounts for legal or regulatory reasons, including where instructed by a competent authority or under the terms of our licence. Such actions may affect your ability to access or use your account.

19.6 Treatment of balances on closure

The following applies when an Account is closed under these Terms, subject to law and any regulatory directions:

(a) If we close your Account for reasons other than prohibited conduct, illegal activity or as required by law or a competent authority, any positive real-money balance at the time of closure will be paid to you, subject to standard verification and withdrawal checks.

(b) If we determine (acting reasonably) that you have engaged in prohibited conduct or illegal activity, we will withhold all or part of the Account balance and/or void or recover deposits, pay-outs, Promotions and/or winnings to the extent attributable to the relevant conduct, in line with these Terms subject to Sections 5, 9, 12 and 17 as applicable.

19.7 Notice

Betable will give notice of Account closure as follows:

(a) We will notify you in advance of Account closure where reasonably practicable.

(b) Where advance notice would prejudice an investigation, enable continued breach, or is prohibited by law or a competent authority, we may act without prior notice. In such cases we will notify you as soon as we reasonably can.

19.8 Inactive accounts

An Account is inactive if there has been no login or gambling activity for a continuous period of 12 months. Betable will not charge inactivity fees. Where an Account becomes inactive, Betable will contact you using the details on file with instructions on how to regain access. We will require re-verification before reactivation.

19.9 Dormant balances

If an Account remains inactive for 24 months, Betable will close the Account. Any positive balance will be returned to the last used payment method where possible and lawful to do so. If payment cannot be completed after reasonable efforts, we will hold the funds and you may later request payment, subject to verification and legal checks.

19.10 Duplicate accounts – outcomes

Where duplicate Accounts are detected, Betable will suspend all associated Accounts and investigate. Following investigation:

(a) the earliest opened or most fully verified Account may be retained and others closed, or all may be closed where appropriate;

(b) Promotions and benefits applied to duplicate Accounts will be removed;

(d) deposited funds wagered and lost in good faith prior to detection of such a breach will stand;

(e) where we reasonably suspect fraud, financial crime or serious breaches, Betable will treat affected Transactions and balances in line with Sections 5, 9, 11, 12 and 19.

19.11 Effect on wagers, settlements and payments

19.11.1 Customer-initiated closure

Bets accepted before you requested closure remain in force and will settle in line with Section 13 and the applicable market rules, unless voided under these Terms. After settlement, any amounts due to you will be paid in accordance with Section 9.4 and subject to Sections 5.3, 5.5 and 6. If your balance is below the minimum withdrawal amount, we will release funds as described in Sections 9.3 and 9.4, subject to checks under Section 9.9. Promotional elements are handled under Section 14.

19.11.2 Betable-initiated restriction or suspension

During restriction or suspension you cannot place new bets or use features, including Cash Out. Bets accepted before the restriction or suspension remain in force and will settle in line with Section 13 and the applicable market rules, unless voiding or adjustment is required under Sections 12, 13.6 or 13.7, or by law or a competent authority. Following settlement, any amounts due to you will be paid under Section 9.4, subject to Sections 5.3, 5.5 and 6, except where Section 19.6(b) applies.

19.11.3 Betable-initiated closure

Where we close your Account for reasons other than prohibited conduct, breach of these Terms, illegal activity or a legal or regulatory requirement, any amounts due to you after settlement will be paid under Section 19.6(a) and Section 9.4, subject to Sections 5.3, 5.5 and 6. Where we determine prohibited conduct or legal or regulatory grounds apply, deposits, payouts, Promotions and winnings will be handled to the extent attributable to the conduct in line with Sections 5, 6, 11, 12, 17 and 19.6(b). We may withhold or freeze funds until it is lawful to proceed. For self-exclusion outcomes, see Sections 17.4 and 17.8.

19.11.4 Payment routing and unavailable methods

Payments are routed in accordance with Section 9.4. If the last used payment method is unavailable or prohibited, or was a third-party method contrary to Section 9.2, we will follow the exceptions and evidential requirements in Section 9.4, subject to checks under Section 9.9 and any applicable law or payment scheme rules.

19.12 Deceased customers and estates

On notification of a customer’s death we will suspend the Account and cancel pending Promotions. On receipt of appropriate probate or letters of administration, we will pay any positive balance to the estate, subject to verification and legal checks.

20. Other important legal terms

20.1 No waiver

If we do not enforce any part of these Terms on a particular occasion, we may still enforce it later and in other situations.

20.2 Cumulative rights

The rights and remedies in these Terms are in addition to, and do not limit, any other rights or remedies available to us in law.

20.3 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions will continue in full force. Where a provision can be made valid by removing or modifying words, that will be done to the minimum extent necessary.

20.4 Transfer by Betable

We may transfer or assign our rights and/or obligations under these Terms to another organisation at any time, including within our corporate group or as part of a restructuring or sale of our business. We will notify you of the effective date of any transfer. From that date your rights under these Terms will be against the new legal entity. If you are unhappy with the change, you may close your account at any time under Section 19.1.

20.5 No transfer by you

These Terms are personal to you. You may not assign or transfer your rights or obligations under them to anyone else.

20.6 Language

These Terms may be published in more than one language. If there is any inconsistency between a translation and the English version, the English version will prevail.

20.7 Governing law

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, without prejudice to any mandatory consumer protections that apply in your country of residence.

20.8 Jurisdiction

The courts of England and Wales have exclusive jurisdiction to resolve disputes that arise in connection with these Terms. This does not affect any right you may have to bring proceedings in the courts of your place of residence where consumer law gives you that right.

20.9 Downloads and external links

Software that we make available for download is provided for your personal use and at your own risk. You are responsible for installing updates and maintaining suitable security on your devices. Our Services may include links to third-party sites and services. Betable is not responsible for, and does not endorse, third-party content, products or services.

20.10 Third-party rights

A person who is not a party to these Terms has no rights to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.

21. Intellectual property

21.1 All rights in the Services and their content, including software, data, text, graphics, logos, icons, trade marks and trade names, are owned by Betable or our licensors.

21.2 Betable grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, recreational use in accordance with these Terms.

21.3 You must not copy, reproduce, publish, distribute, modify, create derivative works from, make available to the public, scrape or harvest the Services or any part of them, or reverse engineer or attempt to extract the source code of any software, except to the extent you are permitted to do so by law.

21.4 You must not use any trade mark, trade name or logo of Betable or our licensors without prior written permission.